Privacy Policy

At Factous Ltd, we are committed to protecting your privacy. This privacy policy outlines how we use and protect any information you provide when by using our website, services, or subscribing to our mailing list.

Information Collection

We may collect minimal personal data when you submit enquiries through our website. Factous Ltd is registered under the Data Protection Act and implements security procedures to safeguard your data.

What We Do with Your Information

• Use the information gathered to understand your needs and provide you with better service.
• Internal record keeping.
• Improving our products and services based on feedback.
• Periodically sending promotional emails or market research inquiries, which you can opt out of.

Controlling Your Personal Information

You can unsubscribe from marketing communications via the link in our emails or by emailing info@factous.co.uk with "unsubscribe" as the subject. If you&apox;re contacted without permission, please email us to address the issue. We do not sell, distribute, or lease your personal information to third parties unless required by law.

Security

We employ physical, electronic, and managerial procedures to safeguard your information and prevent unauthorised access or disclosure.

Retention

• Enquiries are retained for 90 days (about 3 months).
• Marketing opt-ins are retained until unsubscribed.
• Client engagement data is retained for the contract period plus an additional 2 years.
• Employee data is retained for the employment period plus an additional 2 years.

Contact

For any enquiries or concerns about our privacy policy, please email info@factous.co.uk. We are happy to address any questions you may have.

Cookie Usage

We use cookies for statistical analysis purposes only. These cookies do not collect personal data and are removed from the system after analysis.

Thank you for choosing Factous Limited for your IT solutions.